Health
My Care Matters Health Services sends trained caregivers into homes across the Lower Mainland for companionship, personal care, and nursing support, with a 24/7 phone line and a free in-home assessment before any service starts. The Burnaby-based agency also runs its own mobile app for family check-ins.
My Care Matters Health Services runs a 24/7 phone line out of Burnaby and dispatches trained caregivers into homes across the Lower Mainland for everything from a few hours of companionship around the house to round-the-clock nursing support. The service list covers personal care like bathing, dressing, grooming, oral care, and mobility assistance, plus nursing tasks such as wound care, foot care, medication administration, catheter care, colostomy care, palliative care, and post-operative recovery for clients who have just come home from the hospital and need a steady hand for the first few weeks. A custom care plan is built after a free, no-commitment in-home assessment that can happen at the client's house, in the hospital, or virtually, depending on what works for the family and the discharge timeline.
Companionship is part of the package too, including community outings, light physical activity, memory games, and the kind of steady social presence that helps a senior stay engaged at home rather than moving into a facility prematurely when the only real problem is loneliness. The agency partners with Vancouver Coastal Health, ICBC, WorkSafeBC, and the Continuing Care Health Services Regulator, and caregivers are matched to each client based on the assessment rather than rotated at random every shift so a senior who bonds with one caregiver does not have to start over with a stranger the next morning. A mobile app lets family members check the schedule and see what happened during each visit, which matters when an adult child lives out of town and wants to know that a parent has been fed, dressed, and kept company through the afternoon. Palliative care at home is one of the more meaningful services the team provides, supporting families through a final chapter with nursing skill and genuine compassion. My Care Matters serves seniors and families in North Vancouver, Burnaby, Vancouver, New Westminster, and the rest of the Lower Mainland.
Based outside North Vancouver and serves it as part of a wider area, so this is a call-out service rather than somewhere to visit.
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